12-29-2020 01:29 PM
Thanks for taking the time to reach out to us on the Forums regarding your order. It's never fun when the wrong product is shipped, and I can certainly understand your frustration with this.
Further, it sounds like you made every effort to get in contact with us for a resolution, only to be told misinformation or be placed on hold. That doesn't sound like the level or service that we strive for, and I'm sorry for any inconvenience that has occurred as a result of this.
I'd like to take a closer look into your order and see what I can do to help. Please send me a private message with your full name, email address, phone number, and your order number and I can get started!