11-20-2017 12:10 AM
11-20-2017 01:10 AM
11-25-2017 05:27 PM
Thanks for joining us at the Best Buy Community forums. I apologize for my late response on this. We’ve been a bit busier than usual this week and it’s taking longer to get back to everyone than I’d like.
Having an order delayed is always frustrating and I apologize your headphones didn’t come in as soon as you were expecting. Usually when something comes back in stock on our web site that means that already existing order will also be fulfilled, so I’m hopeful that your headphones will be on the way to you shortly.
If you are still having trouble with your order, or if you’d like me to check into it to see if I can get you an update please send me a private message by using the link in my signature below this post containing your order details. I’ll need your order number, name, and the phone number associated with the order.
I look forward to hearing back from you so I can check in to this.