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Posts: 1
Registered: ‎05-15-2019

Serial Number Tracking

I had a laptop delivered to my house today. Tracking said someone signed for it. But I live by myself. Asked the neighbor and didn't know anything.

I submitted the issue to the shipping company but didn't get anywhere.

Can't the serial number be tracked online? So if someone starts it... I would know?

This is very disturbing. Thank you for any advise.
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Serial Number Tracking

Hello, Wstar,

Thanks so much for joining us at the Best Buy Community forums. I’m sorry to hear about that package not arriving despite being signed for. 

I’d like to take a look into this for you. We don’t capture serial numbers on most laptops we sell, but I can at least check your order out to see if we did.

Please send in a private message through the link in my signature below this post. I’ll need your name, email address, phone number and order number to get started.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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