05-15-2019 07:18 PM
05-16-2019 09:52 AM
Thanks so much for joining us at the Best Buy Community forums. I’m sorry to hear about that package not arriving despite being signed for.
I’d like to take a look into this for you. We don’t capture serial numbers on most laptops we sell, but I can at least check your order out to see if we did.
Please send in a private message through the link in my signature below this post. I’ll need your name, email address, phone number and order number to get started.