BestBuy.com

[Ichhy]

In this day and ages, you figure everyone is honest. Nope finding out this not the case. I bought a laptop back in 11/18. I have unfortunately also spent a lot of time in hospital till this month. I finally get time to log on and notice something funny. I started looking around and found out this was not the laptop I order. Went check box. The box was right. The laptop was not.

So l log on to find answers. The chat lady was super nice. Helpful and just pleasant. The number she sent me too must be in hell. That guy was just downright I hate my job and why you bothering me. He refuses to even acknowledge anything.

Now I buy and been buying from best buy most of my life. The prices, employees are always good. Now I know the time limit is gone. I never expected anything but an answer. That is all. Why and how did I get the right box with the correct laptop and inside was the wrong one laptop? That all I wanted. I guess it was too much.

Thank YOu

Trust after what happened this year is completely broken now.

[hockeycanuckjc Valued Expert]

Sometimes this happens! Best Buy tries their best to distribute accurate products but sometimes you will get an incorrect product.

Keep in mind that you are never responsible for any shipping charges per the return policy if its a fault of BBY because of the wrong item.

Also you can return the wrong item to any Best Buy and take care of it in the store if you like.

[Ichhy]

It way over returns time.

[hockeycanuckjc Valued Expert]

Well when you call the number you are always to be treated with courtesy and respect. I know it's not nice to encounter a situation on the phone where it can get hostile.

Best Buy staff reviews all posts and helps take your feedback for quality training purposes.

Speaking of them, they will be responding to yours too, just like they do with all the other posts here so your patience is appreciated.

[Ichhy]

Yeah, I know. It first time I encountered someone like him. I hope someone helps him out.

[Elle-BBY Social Media Specialist]

Hey there, Ichhy,

Welcome to our Best Buy forum community! 

Opening the box to finally use your laptop should have been an exciting time, so it's discouraging to learn that it was the wrong model. I know how confused I would be if in your position, so I'm glad you're reaching out to us for help.

That said, I wish your attempt to get answers over the phone had gone differently. Regardless of what can be done, that is not the behavior we would expect from an employee. Your purchase is important to us, so it saddens me that is not the impression you were left with after calling in.

While it does make it more complicated that it's so far outside of the Return & Exchange Promise, I'd be happy to look into this further to explore possible options at this point.

Using the "Private Message" option in my signature below, can you please send over your full name, phone number, and email?

Warm Regards,