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Posts: 1
Registered: ‎05-27-2019

Self service unable

Keep getting this message when trying to update my payment method. I have been waiting for a GE Cafe fridge for almost 3 months, and this has happened multiple times where my card gets re-charged. This time, however, I can't update my payment method, and it says my order is going to get cancelled. Tried calling BB on the phone and they sait it has been authorized....but the APP says differently. HELP.

Posts: 972
Topics: 43
Kudos: 183
Solutions: 35
Registered: ‎11-23-2018

Re: Self service unable

Hello, sduffy122, and welcome to our online community!

Thank you for reaching out to us on our forum. While we definitely want to make sure we can process your order, our forum support team is unable to update payment information. Our phone agents would be the ones who can properly assist you at (888) 237-8289, and I understand you already contacted this line. 


While I can't make any promises, I'd be happy to look at your refrigerator order and see if I can provide any further insight into the charges you mentioned. Please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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