BestBuy.com

[Rockout23]

Open box tablet when I go to set it up it is asking me to verify that device was already reset and to continue I need to sign in with the Google account that was synced on device. i have not synced anything! Help!!

[Derald-BBY Retired: Social Media Specialist]

Hello, Rockout23

Thank you for reaching out to us. I'm sorry to hear about the concerns you have with your tablet and the issue of not being able to register your device.  First question. Have you contacted the store for additional support or did you receive the tablet via the Best Buy website?

[Rockout23]

I received it via the website and I am getting different answers from different people. Any suggestions

[hockeycanuckjc Community Veteran]

It is possible the previous customer who returned it did not factory reset the device and remove it from their account. That return should have been denied from the previous customer as all devices need to be erased and removed from their personal accounts prior to return. 

;

From the Return Policy:

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

So it's possible the person who accepted the return did not follow the policy. 

[Derald-BBY Retired: Social Media Specialist]

You may want to do one of two things.  Visit your nearest Best Buy with your receipt of purchase and see if there's anything they can do since you purchased it off the Best Buy website.  Your second option you maybe able to have the tablet worked on using the Samsung support team.  Hopefully one of those ideas works for you.