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New Member
Posts: 2
Registered: ‎08-27-2019
Accepted Solution

Samsung Galaxy Note 10 + Status?

Not sure if I'll get anywhere here but I'm going to give it a try.  I took advantage of the Pre-Order for the  "Samsung Galaxy Note 10+ 512gb"  version and placed the order back on 8/14.  Its now 14 days later and I show my order still "In Progress" status. 

 

1. I've called Best Buy customer service and the representative told me that the problem is Samsung for the Delay. 

 

2. I've stopped into a store and was provided that the delay is both Best Buy and Samsung's fault.  

 

3. I've called my phone carrier as I was thinking about cancelling my order all together and going directly through my Carrier.  I was informed by them that the phone is a Special Order through them but I would have the phone in 3 to 5 days.

 

4. I've now reached out to Samsung Sales directly to see what they can tell me and I just might buy the phone directy from them; if I can get the phone quicker then my Carrier. 

 

So, what I am trying to find out is the truth as to what is going on.  I've received NO Updates from Best Buy via E-Mail on what is going on with my purchase(s), as Best Buys "On-Hold" recording states I would. 

 

Can someone please tell me what is actually going on?  Should I cancel my order with Best Buy and go back to my Carrier so that I can actually get the phone in 3 to 5 days?   I don't want to but if Best Buy can't provide me with some kind of update on when I will get the phones, then I should just cancel this purchase.  I'm paying for a Geek Squad coverage for 2 phones I don't even have.  I'm also being "Tormented" by Best Buys automated E-Mail system asking me repeatedly, How I'm enjoying my new phone & to Reveiw a phone I don't even have. 

 

Sincerley,

 

Jamie

 

 

 

 

New Member
Posts: 4
Registered: ‎08-28-2019

Samsung note 10+ delayed

I pre-ordered my note 10+ with a phone service on August 8th and was suppose to receive my phone on August 27th and it got delayed now its saying if they dont ship my phone by September 22 they will cancel the order for me. That's not possible when other people have ordered the same phone and got theirs on time how? On top of that I cant cancel the order. So when will I get my phone or am I not getting it?
New Member
Posts: 4
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

I got everything handled now had to call and cancel my order and place another order. Now I cant get $150 gift card
New Member
Posts: 7
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

Did you order the 10+ 512gb, and now when will you receive your phone?
New Member
Posts: 4
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

I will receive it August 30 just got confirmation that it shipped a few hours ago. I got 256gb
New Member
Posts: 7
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

Good for you! My 10+ 512gb that I pre-ordered on Aug 14 is still not in and no email. Enjoy your new Note!
New Member
Posts: 4
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

Thank you
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Registered: ‎01-03-2013

Re: Samsung Galaxy Note 10 + Status?

Hello, Jamie, 

 

Thank you for connecting with us regarding your Samsung Galaxy Note10+ pre-order! I know how exciting this release is, as it looks like a stellar device and I'd be itching to get my hands on it too if I hadn't recently upgraded my phone. I know delays are never ideal and we do our best to ensure pre-orders are fulfilled in a timely manner. Please know that we are doing everything in our power to fulfill your pre-order, and the good news is more phones are already on their way! This typically means we'll be able to fulfill your order within 7 days. I would encourage you to keep an eye on your email inbox for any updates that may come your way. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎08-28-2019

Re: Samsung note 10+ delayed

Did either of you get your phones? I'm still waiting for my 10+ 512gb 5g.
New Member
Posts: 1
Registered: ‎08-31-2019

Still waiting Note 10+ 5G

I preordered the Note 10+ 5g and was supposed to receive it last week. I still haven't received it. When can I be expecting it?