04-16-2019 09:45 PM
04-17-2019 10:40 AM
Hi there, fald1,
Welcome to our community. I haven’t had the chance to try out Same-Day Delivery on an order of mine just yet, but I imagine it would be far more convenient than driving to the store if you were on a tight schedule that day. Having an order arrive later than expected (or not at all) is never an enjoyable experience, though, and I’m sorry to hear that this has inconvenienced you.
It's important to note that shipping speeds are determined based on when an item is available and ready to ship out. If we had to take the time to locate or request an item from another Best Buy store or warehouse, that could have caused a delay with the processing of your order. Our Same-Day Delivery FAQs state that if our delivery partner is unable to obtain a signature while you are home, and they cannot reach you by phone, your order would be returned to the store for an automatic refund. While I am glad to hear you were able to receive a new PS4 Slim, I realize this scenario didn’t play out as you would’ve hoped, and I apologize for the disappointment it may have caused.
What if I am not available when the delivery partner arrives?
If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned.
I hope you will give Best Buy another chance to renew your loyalty at a future date. Thank you for writing to us.
04-18-2019 12:51 PM
04-18-2019 01:00 PM
I’m sorry about the delay in getting that refund out to you.
Please reach out to me through a private message by using the link in my signature below this post. If you include your name, email address, phone number, and order number, I’ll check it out and see if I can get you an update on the refund.
04-20-2019 02:46 PM