12-22-2017 12:07 AM
12-23-2017 04:39 AM
12-23-2017 10:17 PM
01-03-2018 11:17 AM
Welcome to the forum and thanks for your post! As more companies offer it, I’ve made use of same-day delivery a few times. It’s certainly a convenient service. I do, however, regret to hear that you may not have experienced this same convenience. I’ll definitely want to look into this!
Using the information you provided when you registered for the forums, I believe I was able to locate the order in question. It appears, as you stated, that our delivery partner did not make the delivery on December 21. Obviously this would not seem to fit the definition of same-day delivery. At this point, it looks like a return was made on the products. I certainly apologize that this was your experience with the service. While I can’t change what happened, we can hope to use situations like this to work with our delivery partners to prevent future customers from being disappointed as you surely were.