10-18-2021 09:30 PM
I was about to order a Sound Bar from a trusted online retailer in New York. But I thought I will try to support a local retailer if their was competitive. It was & same day delivery was an attractive option. Ordered the item 3 hours before cut off .
Package never arrived. Disappointed.....with Best Buy. Will return the item and will order from a retailer that is good with their word.
10-19-2021 03:53 AM
You will find that with other retailers, they have issues with Same Delivery too so it's not just Best Buy that could potentially have issues. I'm sure Best Buy can make this right if you give them a chance. Going to another retailer is not the solution here.
10-19-2021 02:06 PM
I contacted Best Buy as the updated delivery stated from 1-2 days. As there were recent porch theft in my street, someone needed to be home.
The Lady who helped me went way beyond my inquiry to help me with a more accurate day & time. She escalated the case on her own. Packaged arrived a few hours later.
10-19-2021 02:31 PM
Awesome! Please make sure you mark your post as solved if your issue is resolved.
10-21-2021 12:27 PM
Hi there, chopsteeks,
Welcome to our community forums. I appreciate you reaching out to us regarding your order. Same day delivery is great option to receive your products, especially if you're in a hurry. I can understand your disappointment to see that this package would not arrive when expected.
Based on your posts it sounds like you've been able to get assistance with this, is that correct? Please let me know if there is anything I can do to help at this time!