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New Member
Posts: 2
Registered: ‎10-18-2021

Same Day Delivery just a Gimmick ?

I was about to order a Sound Bar from a trusted online retailer in New York. But I thought I will try to support a local retailer if their was competitive. It was & same day delivery was an attractive option. Ordered the item 3 hours before cut off .

 

Package never arrived. Disappointed.....with Best Buy. Will return the item and will order from a retailer that is good with their word.

Posts: 10,237
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Registered: ‎11-10-2008

Re: Same Day Delivery just a Gimmick ?

You will find that with other retailers, they have issues with Same Delivery too so it's not just Best Buy that could potentially have issues. I'm sure Best Buy can make this right if you give them a chance. Going to another retailer is not the solution here.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎10-18-2021

Re: Same Day Delivery just a Gimmick ?

I contacted Best Buy as the updated delivery stated from 1-2 days. As there were recent porch theft in my street, someone needed to be home.

 

The Lady who helped me went way beyond my inquiry to help me with a more accurate day & time. She escalated the case on her own. Packaged arrived a few hours later.


Thanks. 

Posts: 10,237
Topics: 1,527
Kudos: 745
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Solutions: 323
Registered: ‎11-10-2008

Re: Same Day Delivery just a Gimmick ?

Awesome! Please make sure you mark your post as solved if your issue is resolved.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 6,542
Topics: 227
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Registered: ‎08-21-2017

Re: Same Day Delivery just a Gimmick ?

Hi there, chopsteeks,

 

Welcome to our community forums. I appreciate you reaching out to us regarding your order. Same day delivery is great option to receive your products, especially if you're in a hurry. I can understand your disappointment to see that this package would not arrive when expected. 

 

Based on your posts it sounds like you've been able to get assistance with this, is that correct? Please let me know if there is anything I can do to help at this time!

AndrewB|Social Media Specialist | Best Buy® Corporate
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