03-12-2018 06:29 AM
03-13-2018 09:45 AM
Good morning, Toy0305,
Unless you receive an email notifying you of an unexpected delay, customers should expect their order to arrive same-day if they pay for that option at checkout. Because of this, it’s concerning to hear your laptop still hasn’t been delivered, particularly so if is hasn’t even shipped yet. I’m not sure what is ultimately causing the problem nor why we wouldn’t have notified you; however, I appreciate you reaching out to us or further assistance. I’d be happy to peek into your order and get to the bottom of this on your behalf.
As I’m having some difficulties locating your order, I’ll need some additional information from you to locate it. I’ll want to keep your privacy though, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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