09-18-2020 11:06 PM
I have a new construction home and my address is calculating the wrong sales tax (10% vs 8.6%). This is happening at multiple retailers so whatever database is being used is incorrect (my neighbors (older house) address is calculating properly) and I have been having to go around to all the major reltailers and to have this corrected. I wish I knew who was providing the master database so I could get it corrected a tthe source; but regardless please let me know who I need to contact to get this resolved on your side.
09-22-2020 01:24 PM
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I can understand wanting to make sure that your orders are being billed correctly. I'm happy to look into this for you and advise you on any next steps that might be available. I will need some additional information to get started, so I'm going to send you a Private Message on this topic. You can find incoming Private Messages by clicking on the envelope icon in the upper right-hand corner of the screen. If, for some reason, it doesn't come through, you can connect with me privately using the button in my signature.