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New Member
Posts: 6
Registered: ‎11-07-2022

SO ANGRY I CAN'T GET A REFUND!!!!!

I bought a "Apple" watch from there Eatontown NJ store back in July 22' and was to have the watch shipped to my place because they did not have it in stock...well I got an email from (best not buy) a day before I was going to pick up a mavric drone from that store, that the watch was delivered at "11:07pm"?  The following day I went to pick up the 1k drone with no problems and by chance spoke to the gm of the store about the order for the watch...he wrote down the order number and told me to call "corporate".  It's now Nov. 7th 22' and have no resolution, must of called them 40 times and now the newest scam they can come up with I have to fight with the third party shipper....REALLY!!! BEST NOT BUY!!!!!

New Member
Posts: 6
Registered: ‎11-07-2022

Re: No refund for a canceled order!

They are not in the business of selling electronic items anymore...

New Member
Posts: 6
Registered: ‎11-07-2022

Re: No refund for a canceled order!

I have a slightly similar situation in where they cancelled an order on me back on August 6th 2022 and still owe me close to $700.00 on an apple watch.  I've called customer support about 40 times and all I get is them putting me on hold for 30 min and then they hang up.  The watch was to be delivered to my place but was stolen form a third party vendor (delivery co.) it's employee "gig worker" and I never received it.  I hope the gig worker enjoys the watch I bought him.  Sad I can't receive a refund.   

Social Media Specialist
Posts: 224
Registered: ‎11-08-2021

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

Hello, Justangry, 

 

Thanks for joining and reaching out on here the Forums. I understand why you be upset for not receiving your watch. If you like to further discuss this matter. Please send me a private message, blue button, bottom right corner, and provide the following:

 

  • Full Name
  • Email Address
  • phone number 

Here to help, 

 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎11-07-2022

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

I'm going to speak to the GM of the Eatontown NJ store one last time tomorrow, you can contact him directly about my delemia with the non - refund situation.... If I dont't get resolution by end of day tomorrow with him, we will start to put together an advertising campaign with my team which will include (mobile billboards, signage) to let the local community  be aware of "Best Buy" and the business practices instituted from the top of the management team.  This campaign will cost $2400.00 but at that point the cost is not why we would move foward with the campaign.  It's your teams's choice to resolve this Jakoma-BBY

Social Media Specialist
Posts: 224
Registered: ‎11-08-2021

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

Justangry, 

 

It's your choice if you want us to investigate. If you want us to do so, then we'll need the requested information above. You may visit the store. It's all up to you. 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎11-07-2022

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

Jakoma,

 

I just found out yesterday when I spoke to "John" an asst. manager at the Eatontown NJ store that the apple watch was shipped by a third party vendor called "SHIPT" and that it is my responsiblity (the consumer) to retrive my money which they won't honor.  You had months to investigate...Call the GM of the store tomorrow to get the info.  Im done calling you guys. YOU CALL ME!!!! 

Social Media Specialist
Posts: 224
Registered: ‎11-08-2021

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

Justangry, 

 

How am I post to do anything you ask if you won't provide me your information. This my last attempt in asking for your full name, email, and phone in private message so that I may assist. 

 

Have a great day!

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,588
Topics: 1,943
Kudos: 1,017
Blog Posts: 0
Solutions: 361
Registered: ‎11-10-2008

Re: SO ANGRY I CAN'T GET A REFUND!!!!!


@JUSTANGRY1232 wrote:

Jakoma,

 

I just found out yesterday when I spoke to "John" an asst. manager at the Eatontown NJ store that the apple watch was shipped by a third party vendor called "SHIPT" and that it is my responsiblity (the consumer) to retrive my money which they won't honor.  You had months to investigate...Call the GM of the store tomorrow to get the info.  Im done calling you guys. YOU CALL ME!!!! 


I fully support @Jakoma-BBY In their response. They are corporate. The behavior that you are exhibiting on this forum is unacceptable given that Jakoma has tried to help you numerous times. If you want a resolution you should respond to them on these forums with the required information. If this cannot be done then there is nothing else they can assist you with. They have made a good faith effort. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 6
Registered: ‎11-07-2022

Re: SO ANGRY I CAN'T GET A REFUND!!!!!

Jakoma,

 

I went to the Eatontown NJ store on this past Tuesday and the GM refunded me and gave me an $80 gift card for my troubles.  Just wanted to let you know if your other team members were more responsive like the GM was I wouldn't have been so nasty. Someone needs to fix your customer care (phone line) before you lose another great ex-customer like I was.