Hello and thanks for reaching back out on our Forums, JUSTANGRY1232.
We are glad to hear that the GM at the store was able to get the refund processed and issue you a make good for the issues with your order.
While we understand the frustration you had, our team is only able to assist when certain steps have been taken according to our Privacy Policies. This is why Jakoma had requested you send him a private message with that information so we could assist further. Until those steps have been taken and that information verified, our team cannot assist further.
We are always happy to assist in any way we can and hope you can understand these steps are in place to ensure we protect your information and data.
If you ever need any additional assistance, please do not hesitate to reach back out to us on our Forums.
We hope you have a wonderful rest of your week.
Graham|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!