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Posts: 1
Registered: ‎05-11-2019

SIM card not mark as sold

Dear bestbuy


I just purchased a cricket sim card from bestbuy today and trying to activate it online. The customer support told me that the sim card can not be activated because Bestbuy did not mark it as sold. what should I do at this time?


Posts: 7,180
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Registered: ‎12-23-2016

Re: SIM card not mark as sold

Hello, jimmyding123,

Welcome to the Best Buy Community forums. I’m sorry that SIM isn’t working for you. 

Was this something that was bought online, or at a store? If you bought it at a store, please reach back out to that store directly to see if they can assist. If it was online, please send me a private message through the link in my signature. I’ll need your name, email address, phone number, and order number to get started.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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