BestBuy.com

[thepaleo1]

I purchased an item for my sons birthday on BestBuy.com on 2/18/2022 for his birthday on 2/25/2022. The items was supposed to arrive on 2/21/2022. It is now stuck at a UPS transit in Dallas since 2/21/2022 with no information and the package has not moved from there since then. What is the next step?

Are you (Best Buy) responsible for the shipping?

[hockeycanuckjc Community Veteran]

Best Buy can discuss options with you in the event that shipping delays happen but in general, once it's handed to the carrier, they are responsible for delays, Best Buy can't help this situation. These forums are available 24 hours a day, but the response times can vary. You can wait for a reply here or you can call 1-888-BEST-BUY for more information and quicker service. 

[thepaleo1]

Correction, Best Buy hired UPS as the carrier, it is Best Buy’s responsibility to track the item down and find out the issue until it has reached the hands of the consumer.

It’s no different if a customer hires me to install a special item in their house and I order it from an online store. It is MY responsibility to track down that item, all effort possible, until the product is installed in the customers house.

[Jenni-BBY Retired: Social Media Specialist]

Hello, thepaleo1!

Thanks for joining our community here on the Best Buy Forums. I know that when I give a gift, I want everything to be perfect, so I am sorry to hear that the gift for your son's birthday was unable to arrive as expected. I am happy to look into this further. 

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,