02-26-2022 11:03 PM
02-27-2022 02:42 AM
Best Buy can discuss options with you in the event that shipping delays happen but in general, once it's handed to the carrier, they are responsible for delays, Best Buy can't help this situation. These forums are available 24 hours a day, but the response times can vary. You can wait for a reply here or you can call 1-888-BEST-BUY for more information and quicker service.
02-27-2022 09:23 AM
02-27-2022 09:46 AM
Thanks for joining our community here on the Best Buy Forums. I know that when I give a gift, I want everything to be perfect, so I am sorry to hear that the gift for your son's birthday was unable to arrive as expected. I am happy to look into this further.
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.
|Jenni|Social Media Specialist | Best Buy® Corporate|
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