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Posts: 2
Registered: ‎03-09-2019

S10 plus preorder still not shipped

I preordered the s10 plus in black. Checked today and it still says in progress. Can I get any update as to what is going on? Any idea of when I will get my phone? Will I still get my free earbuds? Any update would be nice.
Posts: 403
Topics: 32
Kudos: 55
Solutions: 19
Registered: ‎07-23-2018

Re: S10 plus preorder still not shipped

Hello, Arik27,


Thank you for joining the community! The new Samsung Galaxy S10 is getting quite a bit of attention, and I am sure you are anxious to receive yours. We are working on fulfilling all outstanding orders as quickly as possible, and you can expect an email notification when yours ships.


If you’d like us to check on your order, we can certainly provide a status update. To proceed, we would need you to send us a private message, by clicking the blue box next to my name below. Please include your full name, email address, telephone, and order numbers. Once we have that, we can access your order in our system.


We look forward to hearing from you.

Sarah|Social Media Specialist | Best Buy® Corporate
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