12-15-2020 04:48 PM
12-15-2020 01:18 PM
I just spent an hour of my time wasted trying to get a PS5. My complaint is not that I didn't get one, my complaint is wasting an hour of my time through bad design to tell me no.
1. Got to the site, and into the queue for the "Add to cart" to light up.
2. Waited about 30 mins for that
3. Lit up, added to cart, great.
4. Tells me my store doesn't have any, select another store.
At this point, I would expect the *site* to tell me which store near me I can get it from. Nope, I have to guess. so after 30 more mins of checking each store, I finally get told all inventory everywhere is gone.
That is such an awful, horrid, bad way to treat your customers. Shame on you.
12-15-2020 01:50 PM
Tried to place order for a Ps5 for over an hour. I followed all the instructions and had the item in my cart for over 30 minutes. Kept being able to select different stores but was unable to complete checkout as everytime i went to check out it wasnt available for pickup at the changed location. Very frustrating to spend that much time trying to order and to have it in your cart and still cant complete. When you select other stores availability it should show who has it and be able to complete order. It shouldnt take that much time to complete. I realize its a high demand item. But once in cart you should be able to check out. I spent more time trying to select different stores to no avail. Very frustrating
12-15-2020 03:18 PM
12-15-2020 09:15 PM
They did me the same way. They had the audacity to send me an email stae my order is ready for payment with just the controller for tthe bundle. I have a verification code for the order. Customer service lied on two separate phone calls saying they would fix it. My verification code was sent @12:03pm.
12-15-2020 09:29 PM
12-16-2020 09:09 AM
Items in the cart are not reserved, you need to pay for them immediately. Otherwise you risk losing out. Regardless of this, there still is a chance that even at checkout you can lose your item if you did not check out before someone else.