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Posts: 1
Registered: ‎07-26-2022
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Reward Certificate not refunded

I got a order refunded because I did not receive it, I am happy I received the money I spent refunded but I did not get my $30 reward certificate points back. These were not promotional rewards either, they were points I saved up by using my Best Buy credit card.  It's been two weeks since I received my refund and still nothing.  I've contacted a customer service chat representative three times and all three told me that they made a request to refund my points and that they should show up in my account within 24 hours.  My last chat was 5 days ago and still nothing.  I've so frustrated right now that I'm seriously considering cutting up my Best Buy credit card.

Posts: 237
Topics: 6
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Registered: ‎11-03-2021

Re: Reward Certificate not refunded

Hey there, koq100332,


Thank you for taking the time to join us here on our community forums. Although, I do wish it were under better circumstances. Considering I also use rewards often, I can understand wanting this resolved as quickly as possible.


I’d be more than happy to investigate! To do so, kindly private message us using the blue button below your:


Full name
Phone number
Email address
Order number


All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
Posts: 3,495
Topics: 79
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Registered: ‎10-19-2017

Old Reward Zone Cards - Still Valid?

This topic has been moved to our My Best Buy board under Points, Policies, & Certificates for further moderation.