07-26-2022 02:48 PM
I got a BestBuy.com order refunded because I did not receive it, I am happy I received the money I spent refunded but I did not get my $30 reward certificate points back. These were not promotional rewards either, they were points I saved up by using my Best Buy credit card. It's been two weeks since I received my refund and still nothing. I've contacted a customer service chat representative three times and all three told me that they made a request to refund my points and that they should show up in my account within 24 hours. My last chat was 5 days ago and still nothing. I've so frustrated right now that I'm seriously considering cutting up my Best Buy credit card.
Solved! Go to Solution.
07-26-2022 03:44 PM
Hey there, koq100332,
Thank you for taking the time to join us here on our community forums. Although, I do wish it were under better circumstances. Considering I also use rewards often, I can understand wanting this resolved as quickly as possible.
I’d be more than happy to investigate! To do so, kindly private message us using the blue button below your:
All the best,
|Kayden|Social Media Specialist | Best Buy® Corporate|
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09-05-2022 08:52 PM
This topic has been moved to our My Best Buy board under Points, Policies, & Certificates for further moderation.