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New Member
Posts: 2
Registered: ‎07-15-2021

Returns, refunds, promises broken

Still waiting for some sort of status update on my refund for item that was returned /&received by you 3 weeks ago I've called twice and they said both times item was received and refund being processed but I've not gotten anything confirming that. And have went out and repurchased the item to replace wrong one because you assured me refund was coming. so now I'm $1,400 out and you guys have not sent back the refund for the original item that was wrong that you sent
Posts: 2,026
Topics: 210
Kudos: 70
Solutions: 50
Registered: ‎07-06-2009

Re: Returns, refunds, promises broken

Hello, jhpitchford1972,

 

Welcome to our Best Buy Support forums. I can certainly understand being out that amount of money for any amount of time is not ideal, especially when you've been told that a refund was submitted. I wish you were coming to us under better circumstances, but I'll be happy to look into your refund with you to see what options we have to get this to you as quickly as possible. 

 

To start, can you please send me a private message with your name, phone number, email address, and details on what was returned? To send the message, you can simply use the button in my signature below. 

 

Thank you,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-15-2021

Re: Returns, refunds, promises broken

OK I sent you a message. Be patient this is my first time with doing any of this thank you though for the Speedy response initially
Posts: 2,026
Topics: 210
Kudos: 70
Solutions: 50
Registered: ‎07-06-2009

Re: Returns, refunds, promises broken

Thanks for sending that message! I just got it and will reply there after I've had a chance to review it. 

 

Regards,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!