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Registered: ‎03-24-2020
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Returns on videogame pre-orders with bonuses?

Are you not allowed, or not given the full amount back if you pre-order an item that includes a bonus for pre-ordering it?


I was looking at the pade for the Final Fantasy 7 Remake, and it mentions you will not be able to return the bonus, which I assume is supplied as a digital code on a recepit or something.


Does this mean that even if I don't open the game, I can't return it because it will include a digital bonus? Or I can't get the full value of my return back? I know that they don't allow you to do a return on an opened game, but I am talking about an unopened just.... I assumed that standard return policiy applied to unopened games... but now I am not so sure if that game includes some kind of pre-order/digital bonus like this even if unopened.

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Registered: ‎11-29-2016

Re: Returns on videogame pre-orders with bonuses?

Hi, CyberAkuma,


Welcome to our forums!  It’s always great to receive free bonus items with your pre-order, and as my desk at work can attest, I’ve certainly pre-ordered my fair share of video games over the years.  However, it’s not uncommon to change your mind after your pre-order is placed, so I completely understand why you’d want to make sure you’re exploring all facets of our Return & Exchange Promise before you make any returns.


As mentioned in the terms of our Return & Exchange Promise, we’ll generally deduct the value of the free item or items from your return, if your purchase is returned without them.  A free SteelBook for example, that might be valued at $19.99.  The value of the SteelBook would be deducted from your refund, if your order is returned without it.


With that said, it looks like the free DLC for pre-ordering Final Fantasy VII Remake does not have any cash value, so you shouldn’t expect to see any deductions from your refund, assuming all other terms of our Return & Exchange Promise are met.


I hope this helps, but if you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.


All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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