Greetings, Best Buy Forums Community,
Due to the unprecedented circumstances that we have all found ourselves learning to navigate, Best Buy is currently experiencing an uptick in mail returns as many of our customers adjust to shopping online as opposed to shopping in our stores.
Our Returns Center team is hard at work processing returns and refunds as quickly as they can while remaining safe. Currently, returns are taking between 7 - 15 business days to be processed. Once a return has been processed, it may take up to 7 days after we process the return to reflect on your account., however, in some instances, it may take your bank or financial institution up to one billing cycle.
If more than 15 business days have passed since your return was received by our Returns Center, and you have not received any notification on the status of your return, please send a Private Message to any Moderator (our usernames all end in -BBY) with your:
- Full name
- Email address
- Phone number
- Order number
- Return tracking number
We’re here for you. Thank you in advance for your patience during this strange time.
It’s understandable that many of you would like to avoid having your funds tied up longer than is necessary. If you have not yet placed your return, please know that any of our store locations that are providing curbside service can assist with returns of most products that are purchased through our website, provided that the purchase falls within the guidelines of our Return & Exchange Promise. Visit us online to find information on store closures and store hours in your area.
If you need assistance with obtaining a return label for your BestBuy.com purchase, please check out these Self Service options.
Thank you for choosing Best Buy.
