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Posts: 180
Registered: ‎09-23-2010

Returns Center Refunds - Please Read!

Greetings, Best Buy Forums Community,

Due to the unprecedented circumstances that we have all found ourselves learning to navigate, Best Buy is currently experiencing an uptick in mail returns as many of our customers adjust to shopping online as opposed to shopping in our stores.


Our Returns Center team is hard at work processing returns and refunds as quickly as they can while remaining safe. Currently, returns are taking between 7 - 15 business days to be processed.  Once a return has been processed, it may take up to 7 days after we process the return to reflect on your account., however, in some instances, it may take your bank or financial institution up to one billing cycle.


If more than 15 business days have passed since your return was received by our Returns Center, and you have not received any notification on the status of your return, please send a Private Message to any Moderator (our usernames all end in -BBY) with your:


  • Full name
  • Email address
  • Phone number
  • Order number
  • Return tracking number

We’re here for you. Thank you in advance for your patience during this strange time.

It’s understandable that many of you would like to avoid having your funds tied up longer than is necessary. If you have not yet placed your return, please know that any of our store locations that are providing curbside service can assist with returns of most products that are purchased through our website, provided that the purchase falls within the guidelines of our Return & Exchange Promise Visit us online to find information on store closures and store hours in your area.

If you need assistance with obtaining a return label for your purchase, please check out these Self Service options.

Thank you for choosing Best Buy.



New Member
Posts: 1
Registered: ‎04-23-2020

Return not being processed

I had a return shipped back to Best Buy and it was received 8 days ago.  Can't get ahold of customer service.  Any ideas on what to do next?



New Member
Posts: 3
Registered: ‎03-27-2020


[ Edited ]

I called Best Buy customer service today stating that I had not received an email from Best Buy regarding the refund for the HP OfficeJet 3830 printer I returned--order # {removed per forum guidelines}. The printer was delivered to Best by on 4/23/20, The customer service representative said that I would be sent an email regarding the refund. I still haven't received an email regarding the refund.

Best Buy Employee
Posts: 2,221
Registered: ‎01-09-2015

Re: Complaint

Forum sticky topic on the subject:

The tl:dr version is that due to Covid-19 and way more people ordering online if it hasn’t been 15 business days there likely isn’t a problem. Based on that, it could still be several days.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***