01-10-2019 08:29 PM
I recently plcaed an order for an iPad Pro however, I never receieved it so best buy sent me a replacement of it and it came yesterday. however, my mom bought me the iPad in store after it never came not knowing that Best Buy sent me a replacement through mail so I'd like to return the replacement iPad Pro that best buy sent me. However, it says that it's worth $0 on the return label.
Can someone please help me out with this? Thank you so much
01-12-2019 04:43 PM
Welcome to our community! Thank you for reaching out with your question on making a return for an item that reshipped to you. We appreciated your patience while you had waited for our reply.
You’re welcome to return the iPad via the pre-paid label within your Return & Exchange Promise. Once you’ve sent it back and the return has been processed, we’d be able to review your order for a refund. Please note due to the holiday season our return teams are a bit back logged, but they’re catching up quickly.
01-17-2019 12:06 PM
We’d be able to review your return in further detail once we receive it back. You should receive a refund like normal per our Return & Exchange Promise. Let us know if you have any other questions.
02-11-2019 03:44 PM
Good afternoon, sorayah,
Thanks for stopping back to the Best Buy forums to ask about the replacement iPad you sent back to us. It would be my pleasure to look at your order to better answer your question!
Looking forward to working with you soon!