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New Member
Posts: 4
Registered: ‎01-10-2019

Returning an item help

Hello,

I recently plcaed an order for an iPad Pro however, I never receieved it so best buy sent me a replacement of it and it came yesterday. however, my mom bought me the iPad in store after it never came not knowing that Best Buy sent me a replacement through mail so I'd like to return the replacement iPad Pro that best buy sent me. However, it says that it's worth $0 on the return label.

Can someone please help me out with this? Thank you so much

New Member
Posts: 4
Registered: ‎01-10-2019

Re: Returning an item help

Anyone going to reply?

Posts: 6,691
Topics: 124
Kudos: 437
Solutions: 304
Registered: ‎11-30-2015

Re: Returning an item help

Hello sorayah,

 

Welcome to our community! Thank you for reaching out with your question on making a return for an item that reshipped to you. We appreciated your patience while you had waited for our reply.

 

You’re welcome to return the iPad via the pre-paid label within your Return & Exchange Promise. Once you’ve sent it back and the return has been processed, we’d be able to review your order for a refund. Please note due to the holiday season our return teams are a bit back logged, but they’re catching up quickly.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-10-2019

Re: Returning an item help

So even if it says the value is $0, I will get my money back?

Posts: 6,691
Topics: 124
Kudos: 437
Solutions: 304
Registered: ‎11-30-2015

Re: Returning an item help

Hello sorayah,

 

We’d be able to review your return in further detail once we receive it back. You should receive a refund like normal per our Return & Exchange Promise. Let us know if you have any other questions.

 

Respectfully,  

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-10-2019

Re: Returning an item help

Hi! I sent my replacement back and best buy said they received it however since it was $0 I didn't get any money back. How can i proceed with this?

Posts: 3,007
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Registered: ‎04-18-2017

Re: Returning an item help

Good afternoon, sorayah, 

Thanks for stopping back to the Best Buy forums to ask about the replacement iPad you sent back to us.  It would be my pleasure to look at your order to better answer your question!  

 

For me to release any information, per our Privacy Policy, I would need to ask you to send me a private message that contains your full name, phone number, email address, and order number.  Click the blue button in my signature line below to send this information in a private message.  

Looking forward to working with you soon!

JJ|Social Media Specialist | Best Buy® Corporate
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