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New Member
Posts: 3
Registered: ‎01-10-2019

Returning an item help

Hello,

I recently plcaed an order for an iPad Pro however, I never receieved it so best buy sent me a replacement of it and it came yesterday. however, my mom bought me the iPad in store after it never came not knowing that Best Buy sent me a replacement through mail so I'd like to return the replacement iPad Pro that best buy sent me. However, it says that it's worth $0 on the return label.

Can someone please help me out with this? Thank you so much

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New Member
Posts: 3
Registered: ‎01-10-2019

Re: Returning an item help

Anyone going to reply?

Posts: 6,267
Topics: 100
Kudos: 399
Solutions: 290
Registered: ‎11-30-2015

Re: Returning an item help

Hello sorayah,

 

Welcome to our community! Thank you for reaching out with your question on making a return for an item that reshipped to you. We appreciated your patience while you had waited for our reply.

 

You’re welcome to return the iPad via the pre-paid label within your Return & Exchange Promise. Once you’ve sent it back and the return has been processed, we’d be able to review your order for a refund. Please note due to the holiday season our return teams are a bit back logged, but they’re catching up quickly.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-10-2019

Re: Returning an item help

So even if it says the value is $0, I will get my money back?