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Regular Member
Posts: 33
Registered: ‎11-22-2013

Returning an Order by Mail and Payment Method

Hello,

 

I purchased something online and was sent the wrong item. I would like to return it but when I setup the return, it looks like I have to pay for return shipping. I was wondering if you could assist with this.

 

Also, I used two gift cards for this payment, one was used up and I threw it away. So, I would like to either put the amount on the other gift card or put points on my Best Buy account. Could someone assist with this as well?

 

 

Thank you,

Matt

Posts: 8,656
Topics: 1,104
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Solutions: 262
Registered: ‎11-10-2008

Re: Returning an Order by Mail and Payment Method

Do you know the card numbers of the gift cards you used? They may be able to replace it if you can provide proof of the cards.

 

Typically, when a refund is processed, refunds are processed to the original methods of payments. So yes Gift Cards are replaceable up to the balance that was reported at the time of it being lost. 

 

Please note if you were sent a wrong item, this would be Best Buy's fault and in this case you would need to call 1-888-BEST-BUY for return instructions. '

 

They can also make any other accomodations you need for return of gift card balance and or replacement. 

 

You will never be responsible for an item that was sent by a mistake by Best Buy

 

More info can be found here: https://www.bestbuy.com/site/help-topics/problems-with-an-order/pcmcat204400050015.c?id=pcmcat204400...

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Regular Member
Posts: 33
Registered: ‎11-22-2013

Re: Returning an Order by Mail and Payment Method

I do not have the original card. It was emptied and then thrown away, so it is like a 50/50 chance that it goes to the right or wrong one.

 

As for having to call the number, I went through the system and I selected the option that the wrong item was sent and it gave me a return label. Do I still need to call the number?

Posts: 2,746
Topics: 88
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Registered: ‎09-29-2008

Re: Returning an Order by Mail and Payment Method

Hi, mrw423,

 

Thanks for returning to Best Buy's forum for assistance. It's unfortunate that your latest order was not what you were expecting, as a result, you are seeking to return it. If you use the prepaid return label, the cost of the return shipping fee may be deducted from your refund. You are welcome to visit your local store and process a return at no additional charge. 
 
If you disposed of the physical gift card, there is no need to worry, once we receive the product and apply for the refund, we can reissue a new gift card with the return balance. I will be happy to look at your order and confirm that a fee will be applied, and keep an eye out for the return to request a new gift card. To best assist you, please log onto the forum and send me a private message with your name, email address, order number, and phone number. 

 

I look forward to working with you,
 
 

Karina|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 33
Registered: ‎11-22-2013

Re: Returning an Order by Mail and Payment Method

Hello,

 

With my commute and where I work, returning the item to the store (as well as standing in line) isn't really an option for me. I have had customer service specialists send me a pre-paid label and I can just print it off and return it. Can we do the same in this situation?

 

Thank you,
Matt

Posts: 2,746
Topics: 88
Kudos: 187
Solutions: 100
Registered: ‎09-29-2008

Re: Returning an Order by Mail and Payment Method

Hi, Matt, 

 

I can help with that. However, I can't guarantee that a returning fee will not be applied when the return is processed. I will be happy to review your order, please send me a private message as I mentioned in my previous post. 

 

Thanks,

Karina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!