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New Member
Posts: 2
Registered: ‎01-10-2019

Returned to sender

Back in november I made an order online and had it delivered to Florida where we were renting a condo. The package was expected on thursday but didn´t come until the week after and we went home on the saturday. So the package was returned by UPS.
 
After realizing this I called BestBuy customer service and they said I should get my money back. But unfortunately I havn´t. 
 
Can anyone me with this?
New Member
Posts: 2
Registered: ‎01-10-2019

Re: Returned to sender

Could someone from BestBuy please answer me?

Posts: 1,499
Topics: 11
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Solutions: 75
Registered: ‎10-19-2017

Re: Returned to sender

[ Edited ]

Greetings, jhom!

 

Welcome to the forums!

 

I appreciate you taking the time to write us about this order. I would be reaching out as well if I didn’t see my refund back on my account.

 

Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to address the package return with UPS. They can advise you of when the package was sent back and the tracking number for it.

 

Once you contact them, please private message me and let me know what they say, along with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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