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New Member
Posts: 1
Registered: ‎07-22-2021

Returned package with prepaid label and UPS lost the package.

Hi I recently returned an item with a prepaid label.


I put it into a UPS return box and there has been no updates more than two weeks later.


I think UPS lost the package. Tracking hasn't been updated ever since.


I tried to start a claim but I cannot since Best Buy created the label, so Best Buy must deal with it.


Please help immediately.

Best Buy Employee
Posts: 2,644
Registered: ‎01-09-2015

Re: Returned package with prepaid label and UPS lost the package.

Ooh, this is why I always take it into UPS or a drop off location and have it scanned. Without that initial scan, there is no evidence that it was ever dropped off.

With that said, these forums will provide assistance but it is not intended for immediate assistance. The posts here are answered in the order they are made, some of the posts in individual forums take a day or two right now to be reached. If you’re needing more immediate assistance, you should reach out to 1-888-BestBuy
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***