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Posts: 1
Registered: ‎01-23-2023

Returned item with prepaid label and UPS lost it and now i can't get a refund

I returned the item with a prepaid label. UPS lost the parcel. I contacted BestBuy and they said take it up with UPS. UPS said to file a claim and they will start the investigation. After investigation, UPS issued a claim, but i couldn't upload the receipts because the shipper has to do it and in this case, shipper is BestBuy since they issued the prepaid label. BestBuy said there is nothing they can do so I should ask UPS. UPS said to email the receipt. UPS approved the claim, but they can't issue a refund because BestBuy has an agreement with UPS that doesn't allow them to issue any kind of payment to customers. i don't know what to do? BestBuy is just giving me the run around. They keep telling me there is nothing they can do and i should deal with UPS. UPS said they can't issue a payment because BestBuy doesn't allow them to do that. Worst customer service ever!!! I'm so worried and frustrated at this point. I want a refund. UPS already claimed that they lost the parcel after an investigation and they want to issue a payment. BestBuy isn't helping in anyway. It's been going on for almost a month now. I contacted Bestbuy through chat, phone numerous times but nobody cares and nobody has any clue what to do. Somebody help me and tell me what to do so I can get my refund asap.

Posts: 124
Topics: 1
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Registered: ‎11-08-2021

Re: Returned item with prepaid label and UPS lost it and now i can't get a refund

Hey there, Guka.

 

Thanks for reaching out to us here on the Best Buy Forums. When I need to make a return, I expect to be able to and to get a refund, so I understand your frustration. Can you please send me a private message with your full name, phone number, email address, order number, and the tracking information for the return shipping label, so I can look into this for you?

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
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