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Posts: 1
Registered: ‎02-15-2020

Returned item via prepaid UPS label from BBY. Confirmation of delivery, no refund yet?

[ Edited ]

I ordered a Shark vacuum online and returned to a BBY store in Madison, WI., Instead of refund they ordered me another identical Shark vacuum which had the same issue! I called support they sent me a prepaid return label for UPS.

Tracking number {removed per forum guidelines}. Delivery confirmed at BBY Shepardsville, KY 1-31-20. I have not received a refund yet on my credit card or verification from BBY that I will receive one! On Feb. 6, 2020 I contacted BBY support again and a Vinson {removed per forum guidelines} told me not to be concerned, BBY will refund me within 1 billing cycle?? This doesn't feel right, please help! Order number {removed per forum guidelines}. Thank you!

dave

Posts: 12,468
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Registered: ‎01-03-2013

Re: Returned item via prepaid UPS label from BBY. Confirmation of delivery, no refund yet?

Hi there, Litefisk, 

 

Welcome to the forum, and thank you for connecting with us regarding your refund! I know whether I've ordered something or returning it via mail, I always keep a close eye on things to ensure they're delivered appropriately. With the return tracking information showing it was delivered Jan. 31, I would be wondering where my refund was as well! I would be delighted to take closer look at things with you, so please see that I am sending you a private message. You may check your messages by signing into the forum, then clicking the envelope icon in the top right corner of the page. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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