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New Member
Posts: 5
Registered: ‎09-27-2021

Returned an package using prepaid UPS label, package is now lost?

As the title states, I returned an item 2 weeks ago using a prepaid return label provided by Best Buy using UPS as the shipping method. Two days after shipping it has been delayed up till now with no new scan updates. I contacted Best Buy who told me to contact UPS. UPS tells me to file a claim but I cant as I am not the one who created the label. After going back and forth for hours UPS tells me Best Buy has to initiate the claim as its in their contract and also becasue they created the shipment.

 

All I am looking for is some help on this. $500 is at stake here and if I truly knew what a horror this would be shipping it back I would have found a way to return this back to the store in person. 

 

Thank you 

 

 

New Member
Posts: 5
Registered: ‎09-27-2021

Re: Returned an package using prepaid UPS label, package is now lost?

Still waiting on some help. UPS states bestbuy has to open a lost package claim as they are the ones who initiated the return label.

Posts: 6,561
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Returned an package using prepaid UPS label, package is now lost?

Hi there, Jakalex,

 

Welcome to our community forums. I know whenever I return something, I hope for this to be processed as quickly as possible. I know if I were in your shoes I would be concerned to see a lack of updates on this tracking information, I'd be glad to see how I may be able to help with this.

 

I'd like to begin by taking a look at your order and return shipment. I will need some more information to begin this process. Can you please send me a private message with your:

 

Full name
Email address

Phone number

Return tracking number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you so I can continue to review this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎09-27-2021

Re: Returned an package using prepaid UPS label, package is now lost?

I sent you a DM as requested thanks 

New Member
Posts: 5
Registered: ‎09-27-2021

Re: Returned an package using prepaid UPS label, package is now lost?

Exactly 1 month since returning the item, still lost in transit, still no refund. What else do I need to do to get this resolved? I did my part already and then some. I just want my money back or send the item back broke for all I care. This is not good customer service at all.

New Member
Posts: 5
Registered: ‎09-27-2021

Re: Returned an package using prepaid UPS label, package is now lost?

Hi, did you recieve my DM? Thanks 

Posts: 6,561
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Returned an package using prepaid UPS label, package is now lost?

Hello again, Jakalex,

 

Welcome back to our community forums. I appreciate you taking the time to follow up with me and providing your information via private message.

 

I've been able to review this for you and have sent you a private message in return. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!