07-20-2019 04:08 PM
Paid for a TV with a $500 Best Buy Gift Card (and $33 in tax with a credit card), and had problems with the TV. Decided to return it, and was told on the phone with Best Buy that the amount would be refunded to the Gift Card. However, the Best Buy website now says the Gift Card is invalid, and I received an email saying I would receive a check for $540. Is this normal? I thought it had to be refunded to the Gift Card?
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07-22-2019 06:22 PM
Thank you for reaching out to us with your question. Typically when a return is processed, it's returned to the original form of payment that was used in the purchase. There may be circumstances that caused the situation you've brought to our attention and I'd be happy to look at it for you. Can you please send a private message with your full name, email address and phone number as soon as you're able?
We look forward to hearing from you.