Add Product

Search Results:

Reply
Highlighted
Member
Posts: 10
Registered: ‎11-25-2016
Accepted Solution

Returned TV. Paid for TV with a Gift Card, but email from Best Buy says I will receive a check?

Paid for a TV with a $500 Best Buy Gift Card (and $33 in tax with a credit card), and had problems with the TV.  Decided to return it, and was told on the phone with Best Buy that the amount would be refunded to the Gift Card.  However, the Best Buy website now says the Gift Card is invalid, and I received an email saying I would receive a check for $540.  Is this normal?  I thought it had to be refunded to the Gift Card?

Posts: 318
Topics: 4
Kudos: 10
Blog Posts: 1
Solutions: 7
Registered: ‎10-10-2012

Re: Returned TV. Paid for TV with a Gift Card, but email from Best Buy says I will receive a check?

Hello kc44135,

 

Thank you for reaching out to us with your question. Typically when a return is processed, it's returned to the original form of payment that was used in the purchase.  There may be circumstances that caused the situation you've brought to our attention and I'd be happy to look at it for you. Can you please send a private message with your full name, email address and phone number as soon as you're able?

 

We look forward to hearing from you.

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 10
Registered: ‎11-25-2016

Re: Returned TV. Paid for TV with a Gift Card, but email from Best Buy says I will receive a check?

As I said in PM, the matter has been resolved by phone by my Dad. Thank you.