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Posts: 5
Registered: ‎09-10-2021
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Returned T_Mobile device under EIP plan only received refund for taxes.

Who is responsible for the downpayment that I paid for the Tmobile device that I purchased from Best Buy? I ask because today I only received the taxes refunded back to me for the device and not the $229 downpayment. thanks.

Posts: 72
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Registered: ‎11-08-2021

Re: Returned T_Mobile device under EIP plan only received refund for taxes.

[ Edited ]

Hello, Frederickdawg.

 

Thank you for being a part of our Community Forums! I know mobile phone transactions can be tricky, especially with down payments, installment billing, and so many options. I would be more than happy to take a look at this for you. 

 

To get started, please use the blue button next to my signature to send me your name, phone number, and email. If you have your order number or customer service pin from your receipt, please include that as well. Thank you!

 

Sincerely,

April|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎09-10-2021

Re: Returned T_Mobile device under EIP plan only received refund for taxes.

I just want to take a moment in thanking you for resolving this for me. Thanks April.
Posts: 72
Topics: 4
Kudos: 23
Solutions: 5
Registered: ‎11-08-2021

Re: Returned T_Mobile device under EIP plan only received refund for taxes.

Hey, Frederickdawg.

 

You are quite welcome! I am happy that I was able to help get this resolved. Thank you again for being a part of our Community! I hope you have a great week!

 

Sincerely,

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!