BestBuy.com

[Frederickdawg]

Who is responsible for the downpayment that I paid for the Tmobile device that I purchased from Best Buy? I ask because today I only received the taxes refunded back to me for the device and not the $229 downpayment. thanks.

[April-BBY Social Media Specialist · Accepted solution]

Hello, Frederickdawg.

Thank you for being a part of our Community Forums! I know mobile phone transactions can be tricky, especially with down payments, installment billing, and so many options. I would be more than happy to take a look at this for you. 

To get started, please use the blue button next to my signature to send me your name, phone number, and email. If you have your order number or customer service pin from your receipt, please include that as well. Thank you!

Sincerely,

[Frederickdawg]

I just want to take a moment in thanking you for resolving this for me. Thanks April.

[April-BBY Social Media Specialist · Accepted solution]

Hey, Frederickdawg.

You are quite welcome! I am happy that I was able to help get this resolved. Thank you again for being a part of our Community! I hope you have a great week!

Sincerely,