BestBuy.com

[CMoore515]

I returned an order to UPS with a Best Buy provided label on January 22nd.

Fast forward to last week, UPS says the package is likely lost and to contact Best Buy to start a claim.

Supposedly that was done on Thursday, the 3rd. 

I chatted with customer support the next day and apparently there was no record of the claim being started despite having a case ID. So now, they assure me that an investigation/claim was opened. They gave me another case ID and I'm on my way.

Can anyone actually help me confirm that this has been done????

[AllisonS-BBY Social Media Specialist]

Hey, CMoore515.

Welcome to our forums! Thank you for reaching out regarding your claim! 

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks, 

[CMoore515]

PM sent

[AllisonS-BBY Social Media Specialist]

Hey, Corey!

Thank you for providing me with your information.  I was able to look at your information and previous cases and I see where the agent you spoke with on Feb.5 has processed the refund.  I am reaching out to another department to see where they are in the process of that refund. 

Thanks, 

[CMoore515]

Awesome, thank you!

Please let me know what you find out!!