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Posts: 1
Registered: ‎01-06-2021
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Returned Item with Prepaid Label and UPS Lost Package

I returned a laptop that I ordered from, and dropped it off weeks ago.


I dropped it off at UPS store and they have seem to have lost it.


Tracking hasn't been updated in a couple of weeks.


I tried to start a claim but I cannot since Best Buy created the label, so Best Buy must deal with it.


It would be nice to get a refund so I'm not out $800.

Posts: 4,542
Topics: 48
Kudos: 469
Solutions: 269
Registered: ‎11-29-2016

Re: Returned Item with Prepaid Label and UPS Lost Package

Good afternoon, random123,


Welcome to our forums.  Ideally, returning your orders with us by mail would be a smooth and straightforward process, and save you the hassle of visiting your local Best Buy store to return your order.  I’m sorry to hear there seems to have been a hiccup in your order arriving to us successfully, but I’ll be happy to take a closer look and offer any additional assistance I can.


For me to review your order and return, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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