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Posts: 1
Registered: ‎12-28-2020

Returned Item with Prepaid Label and UPS Lost Package

So I returned an item I ordered (75' TV, was defective upon receiving) from with a prepaid label supplied by BestBuy.


UPS lost the package before it made it back to you.


UPS requires more information before they can continue the investigation into the lost package.


Since BestBuy is the shipper UPS requires BestBuy to handle the claim process.


I returned the item properly and it was lost by UPS at no fault of mine.


I would greatly appreciate it if the return can be processed before the UPS claim is resolved as it does not seem like anyone at BestBuy is willing or able to handle the UPS claim process.


The item is relatively expensive and I can't afford to wait. I just need my money back.


It has already been a week since the package was lost and I have yet to receive any communication from anyone either at UPS or at BestBuy.

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Returned Item with Prepaid Label and UPS Lost Package

Hey, bada1211,


Thanks for reaching out to us on the Best Buy Forums. A new TV is such an exciting purchase, and I'm sorry to hear that your TV was defective, I can imagine that was disappointing! 


Further, it sounds as if your return was lost in transit to our return center. I'm sure you are concerned about this return and your refund, and I'd be happy to take a closer look into this. 


Please send us a private message with your full name, email, phone number, and order number and I can get started!


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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