02-11-2021 01:37 AM
02-11-2021 01:02 PM
Hi there, Haughk,
While I wish that your joining were under different circumstances, I'd like to give you a warm welcome to our community! I understand that you were wanting to take advantage of our Return & Exchange Promise for your order during the allotted time frame, and I'm sad to hear about the issues that arose when trying to return your item. I'd be glad to look into your order further and assist however possible!
To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send me a secure message by using the Private Message button below in my signature. I hope to hear from you soon!