03-29-2021 09:16 PM
03-30-2021 04:05 AM
That's very strange. Elite members have one of the biggest return windows for items. But 1 year to return an item is not possible with Best Buy, not ever, not even during the holidays. I don't know how they would keep in business if they offered 1 year to return an item.
Hopefully a BBY Mod can solve your issue.
03-30-2021 04:11 PM
First and foremost, I'd like to give you a warm welcome to our community! That certainly is strange that it is showing that return period. As hockeycanuckjc mentioned, depending on the item and your My Best Buy tier status, you may have up to 45 days to return or exchange an item. Additional details about this can be found within our Return & Exchange Promise.
With that said, I understand that you were seeing something else within your Best Buy app. I'd like to look further into this on my end, and offer additional support with this. As I will need to collect some additional details, I ask that you please send me a private message that includes yours full name, phone number, email address, and order number. You can send a secure message by using the blue button below in my signature.
I hope to hear from you soon!