12-21-2019 01:33 AM
12-26-2019 03:28 PM
Thanks for reaching out to us here on the Community Forums, and welcome!
Not receiving a full refund for some ear buds that never made it to you is certainly not something that we want, and I'm happy to do what I can to try and help you out. If you haven't been able to work with anyone from our Customer Care team, please go ahead and send me a Private Message with your full name, email address, phone number and order number. You can send me a Private Message by clicking on the blue button in my signature next to my name.
Happy to help!