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Posts: 1
Registered: ‎12-21-2019

Return not fully credited

Ordered 2 Galaxy bud earplugs. Never took delivery packages were returned. Two pairs returned only one pair got credited. Packages were never in my possession why only one pair credited not two? I have called support but they don’t seem to be able to understand.
Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Return not fully credited

Hi, Alohamco, 


Thanks for reaching out to us here on the Community Forums, and welcome!


Not receiving a full refund for some ear buds that never made it to you is certainly not something that we want, and I'm happy to do what I can to try and help you out. If you haven't been able to work with anyone from our Customer Care team, please go ahead and send me a Private Message with your full name, email address, phone number and order number. You can send me a Private Message by clicking on the blue button in my signature next to my name. 


Happy to help!



Cameron|Social Media Specialist | Best Buy® Corporate
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