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Registered: ‎01-21-2023

Return missing manual for macbook

I bought a 16" Macbook M1 Max, but I hate how heavy and bulky it is. I want to return it or exchange it, but I cannot find the manual. Will Best Buy still allow me to return it? 

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Registered: ‎11-10-2008

Re: Return missing manual for macbook

Items have to be complete in order to get a full return on your purchase. 


If you are missing anything they will still allow a return, but will deduct the value of the item that is missing from the refund amount. 


I'm not entirely sure a lost instruction manual would do much to affect it but if it signficantly contributes to the value of the laptop then you will be charged for that item.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-08-2021

Re: Return missing manual for macbook

Hey there, McKenna12.


Thanks for reaching out to us here on the Best Buy Forums. When I need to return something, I want to make sure I have all the information and accessories with it, so I understand your concern. Missing paperwork should not impact the value of the computer when you return it. If like the charger were missing when you went to return it, then you would likely be charged for that when trying to return the MacBook, but if it's just the paperwork. there should not be a charge for that. Can you please send me a private message with your full name, phone number, and email address, so I can document this conversation?



Connor|Social Media Specialist | Best Buy® Corporate
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