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Posts: 1
Registered: ‎06-19-2020
Accepted Solution

Return fee $45? I do not know why?

Dear Bestbuy,


I just bought a couple of Apple watch Series 5 (GPS + Cellular) on June 9, 2020 and I picked it up on June 18,2020. After I came home, I know that to use cellular on my Apple watch I have to pay more fee with my data plan in my carrier. So I would like to return my two watches but they said they will take $45 for fee return. I did not know and saw it when I do the purchase. My question is how can I do the return without fee return because I never wear that watch eventhough one time.

Thank you for your considering.

Best Buy Employee
Posts: 1,834
Registered: ‎01-09-2015

Re: Return fee $45? I do not know why?

Cellular devices cannot be sold as new once they have been sold once, even if not fully activated.  Because of this, there is a restocking fee.  I have never heard of a cellular device that doesn't have a fee associated with it, but you could always use the Apple Watch in tethered mode just the like the GPS only watches.  That could allow you to avoid the restocking fee.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 14
Registered: ‎06-18-2020

Re: Return fee $45? I do not know why?

You could sell them elsewhere?