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Posts: 2
Registered: ‎03-28-2019

Return by mail

If I am looking to return an online item that says returnable by April 3, does that mean it must be postmarked by UPS by that date, or it must be received by Best Buy by that day?

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Posts: 4,507
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Registered: ‎08-21-2017

Re: Return by mail

Hello PeterAlfano,

 

Thank you for joining our community forums and reaching out to us regarding our Return & Exchange Promise. I know I would want to be sure when to return something. We must receive products within our return and exchange period so this package would need to be received by that date. Please let us know if you have any other questions we can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-28-2019

Re: Return by mail

Great thanks.  How many days does a UPS return take so I know when to mail it by?

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Topics: 134
Kudos: 303
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Registered: ‎08-21-2017

Re: Return by mail

Hi there, PeterAlfano, 

 

That will depend on which shipping service or speed you select when mailing this back. I would recommend working with UPS to get more specific information. Once we receive your return we will typically process it within two to three business days.

AndrewB|Social Media Specialist | Best Buy® Corporate
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