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Posts: 1
Registered: ‎01-11-2019

Return and refunD

I recently needed to return a computer which I purchased online.  When I tried to return it to the store I was told I would not get a full refund because the purchase included a “free “ 6 month security subscription.  Even though I had not activated the subscription I would be charged $30.  The only way to get a full refund was to ship the computer back, After shipping it back , it took one week for the refund to be processed.  However, now I’m told it will be another 5 business days ( one week) until my rewards points are refunded. In the meantime the computer I wanted to purchase once the refund was completed is no longer available. Why does it take so long to get a full refund? It will have taken almost 3 weeks to get this refund completed! Also, I still don’t understand why this coul not have been done in the store .

Posts: 6,307
Topics: 103
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Registered: ‎11-30-2015

Re: Return and refunD

Hello Gailtdds,


Welcome to our community! Thank you for reaching out to us regarding your refund for an return you had made. We appreciated your patience while you had waited for our reply!


Once your purchase was returned the time it would take to post to your account is at the discretion of your financial institution. This is noted in our Return & Exchange Promise that it could take up to 5 days to see your credit if you had paid with a debit or credit card. If you had used My Best Buy Certificates, those should refunded to your account within three days according to our guide here. Please send us a private message with your full name, phone number, email address, and order number if it’s been more than three days. A private message can be sent to us by choosing the blue button in my signature.



Mariah|Social Media Specialist | Best Buy® Corporate
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