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Posts: 1
Registered: ‎09-25-2022

Return a TV

Ordered a tv from August 22, 2022. Was delivered on August 25. I have been sick and not able to put my new TV up. Finally have some help today, September 25. I open the box and the tv screen is broke. It had to be delivered this way. Since I am past the 15 days Best Buy is doing nothing to help me. I have all the packaging materials and box that it came in. I just want what I paid for. I don't understand why it is so difficult to get a new tv or my money back. I am really disappointed in Best Buy for not helping me with this. 

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Registered: ‎11-10-2008

Re: Return a TV

Unfortunately Best Buy policy does not accomodate for being sick or other circumstances out of Best Buy;'s control. You may have to go through the manufacturers warranty for assistance. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎11-29-2016

Re: Return a TV

Good afternoon, Mpeelman,


Welcome to our forums. Purchasing a new TV should be a fun and exciting experience, so it’s disappointing to hear yours has been anything but. 


In regards to a return or exchange of this TV, it sounds like the information you’ve been provided thus far is correct.  In accordance with our Return & Exchange Promise, we’re unable to accept items that have been damaged or are not in like-new condition, nor are we able to accept items outside of their return/exchange period. As such, we’ll be unable to offer you a return or exchange of this TV.  I realize this may not have been the answer you were hoping for, and I regret any further disappointment this news may bring.



SeanM|Social Media Specialist | Best Buy® Corporate
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