BestBuy.com

[newdaycomp]

Hello,

We sent an Open-Box Apple MacBook Pro back for return that has a defective battery. The KY returns center sent it back needing the Mac to be factory reset. They sent paper work saying the return period was extended, however no shipping label to send it back. We need help getting a new shipping label please.

Thank you.

[John-BBY Social Media Specialist]

Welcome to our community, newdaycomp.

Returns are inconvenient enough, but to have them complicated in any way can be more than a little aggravating for sure.

You should be able to print a shipping label by visiting our Returns and Exchanges page under the section "How to return an item."

I hope this helps. If you have questions or concerns, please be sure to let me know.

[newdaycomp]

This option does not work for a second return. Do you have contact info for the KY Return center please?

[John-BBY Social Media Specialist]

newdaycomp,

Thank you for letting me know. I apologize for sending you to a dead end. That was certainly not my intention.

If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your telephone number
• Your email address
• Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.