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Posts: 1
Registered: ‎07-29-2022

Return/Exchange Policy Confusion

Hey guys, so I have asked about this policy and I keep getting different answers. I started a return request online for a monitor I bought, but I changed my mind after learning I can do exchanges. I couldn't cancel it and I still haven't gone to ups to return it. I wanted to know if it was possible to still take it in store and make the exchange there or just return it?

Posts: 95
Topics: 1
Kudos: 26
Solutions: 8
Registered: ‎10-19-2020

Re: Return/Exchange Policy Confusion

Hi there, michio42,


Thank you for joining the Forums, and for reaching out to us!


I can understand wanting some clarification on getting this return processed, and I would be happy to look into for you. To better assist, please send me a private message with your order number or purchase information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.



Katie B|Social Media Specialist | Best Buy® Corporate
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