BestBuy.com

[michio42]

Hey guys, so I have asked about this policy and I keep getting different answers. I started a return request online for a monitor I bought, but I changed my mind after learning I can do exchanges. I couldn't cancel it and I still haven't gone to ups to return it. I wanted to know if it was possible to still take it in store and make the exchange there or just return it?

[KatieR-BBY Social Media Specialist]

Hi there, michio42,

Thank you for joining the Forums, and for reaching out to us!

I can understand wanting some clarification on getting this return processed, and I would be happy to look into for you. To better assist, please send me a private message with your order number or purchase information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

Regards,