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Posts: 5
Registered: ‎05-22-2019

Return Defective Product

Hi - I purchased a Oculus Quest from BestBuy - but the item came defective (multiple dead pixels). Ordinarily I would exchanged this for a working model, however considering this was bought in BestBuy (US) and I live in Canada. There is a logistics issue. 

 

I have mailed in my Oculus (from Canada) but the refund is less the Sales Tax, Fees and Surcharges - why would this not be refuned back to me? 

 

 

 

 
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Registered: ‎11-30-2015

Re: Return Defective Product

Hi, darkhorsetoront,

 

Welcome back to the Forums!

It's understandable that you would want to ensure that you receive back any money that you might be entitled to for your return. I apologize for any confusion about this. I would be happy to look into this for you. To get started, can you please send me a Private Message with your full name, email address, phone number, and the Customer Service Pin from your return receipt?

 

Thanks,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎05-22-2019

Re: Return Defective Product

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