08-03-2020 12:27 PM
Was never told about restocking fee upon purchase of new phone. Returned within 3 days and was told box had been opened so restocking fee was charged of $45.00. I told them the guy who set it up at the store opened the box. Didn't matter. Out $45.00 . Very unhappy customer this was not brought to my attention at time of purchase. Will not recommend to anyone to buy their phone from Best Buy.
08-03-2020 02:02 PM
08-03-2020 05:34 PM
08-05-2020 11:32 AM
Good morning, SuzanneRiemersma,
Thank you for taking the time to visit our community forums. I know a new phone is a big purchase and can understand wanting to make sure you get the perfect one for you. I appreciate you taking the time to provide your feedback about this purchase.
We charge a restocking fee for several product categories, including cell phones and devices that can be activated on a cellular network. You should see this information during the checkout process both online and in our store locations.This is also listed on your purchase receipt.
I'm disappointed to hear that this may impact your future purchasing decisions. I hope we have the opportunity to assist you with another purchase in the future. Please let us know if we can help at that time.
10-06-2020 10:58 PM
10-06-2020 11:19 PM
There are very few items carried by Best Buy that have a restocking fee but unfortunately those items account for a large amount of return abuse. If these abusers weren't attempting to "rent" items this likely would not be a thing. Activated devices like phones would most likely always have it since once activated they are "burned" and cannot be reactivated as new by most cellular providers.
When it comes to these "serial returners" who buy a drone for their trip and then return it when they get back, it is absolutely telling them we don't want their money. They aren't going to let us keep it anyway. Real customers are rarely affected, defective items can be exchange without restocking fees applied and we lso have associates to answer questions about the product to ensure it's the right item up front. All in all, it provides a perfect balance of flexibility for customers while preventing return abuse. Quick research tells us that it equates to 18 Billion dollars annually in the US alone.
Hope this clears up the confusion.
10-06-2020 11:40 PM
10-07-2020 12:05 AM